Key Responsibilities
1. Reception Duties
• Welcome and assist parents, visitors, and staff in a professional manner.
• Answer phone calls, emails, and other inquiries promptly and effectively.
• Maintain a tidy and organised reception area, ensuring it reflects the values of Harrow Haikou.
2. Parent Communication
• Serve as the primary contact point for parents during the evening hours.
• Communicate pick-up arrangements and updates efficiently.
• Address concerns and relay information to relevant staff when necessary.
3. Student Support
• Supervise and support students whose parents are delayed at pick-up time.
• Provide a calm and reassuring presence to ensure students feel secure while waiting.
• Ensure accurate records of late pick-ups and liaise with the appropriate staff or parents as needed.
4. Safety and Security
• Oversee the safe departure of students after enrichment activities.
• Ensure students are accounted for and appropriately supervised until they leave school premises.
• Follow safeguarding and school policies to maintain a secure environment.
5. Administrative Support
• Assist the Upper School Administration team with clerical tasks, such as data entry, filing, and document preparation.
• Help coordinate and communicate arrangements for evening events or activities.
• Provide ad hoc administrative support as directed by the Reception Line Manager.
6. Collaboration
• Work closely with teachers, enrichment staff, and the administration team to ensure a smooth end-of-day process.
• Report concerns, incidents, or feedback to the Reception Line Manager promptly.